I’ve had the privilege of working across tech startups (Vitrue Health) and flagship corporations (British Airways), gaining end-to-end experience, from 0-to-1 product development to continuous optimisation powered by research, data, new technologies, and experimentation.
⭐ Innovation-led initiatives with emerging tech: GenAI, VR, and XR
⭐ Growth and experimentation: A/B testing, optimisation and automation
⭐ Human-centred design & workshop facilitation: design thinking, agile discovery
⭐ Cross-functional collaboration: product, engineering, data, commercial, brand, customer service, operation teams, legal and compliance
⭐ Cross-platform product design: responsive web, native iOS (HIG), Android (Material Design)
#Intelligent AI customer service
#Digital product design
#Automation strategy
#Service design blueprint
#Growth design strategy
#Data-driven design
#A/B testing & experimentation
#Conversion and revenue optimisation