Translate business strategy into product design vision, drive value between Product, Design & Engineering metrics.

Develope strategic plans and roadmaps to guide the design team effectivelyin order to drive clear prioritisation activity across the business.

Challenge the status quo to identify the opportunities for improvement within the constraints of large organisation.

Lead and facilitate in workshops to drive alignment, clarity and shared understanding amongst the team and key stakeholders.

Collaborate with the analytics and data team to identify problems and conducting discovery and user testings with the research team for.

Actively collaborate and coordinate with Design System team to manage and improve the library to accomodate wider scenarios.

Long waiting times and complicated processes

High caseload and increased customer contact

Inadequate support for product improvement